Tollfree Number
08000REFUGEE OR 08000 733
8433
UNHCR South Africa
Tel: +27 12
354 8346/60/61
Fax: +27 12 354
8390/93/96
Resident Coordinator's
Office
Tawonga Ngambi
Email: tawonga.ngambi at undp.org
Tel: +27 12
354 8052
FAO
Nala Ramohlokoane
Email: mramohlokoane at un.org.za
Tel: +27 12
354 8536
Fax: +27 12 354 8531
IOM
Rebecca Wynn, Media and
Communications Officer
Email: mrfpretoria at
iom.int
Tel: +27 12 342 2789
ILO
Email: pretoria at ilo.org
Tel: +27 12 431
8800
Tel: +27 12 431 8859/64
OCHA
Michelle Thulkanam
Email: thulkanam at
un.org
Tel: +27 11 517 1594
Fax: +27 11 517
1638
OHCHR
Email: ohchr at
un.org.za
Tel: +27 12 354 8686
Fax: +27 12 354
8681
UNAIDS
Tel: +27 12 354 8490
Fax: +27
12 354 8491
CALL TOLLFREE
08000REFUGEE OR 08000 733
8433
XENOPHOBIA
HELPLINE
Introduction
The Xenophobia tollfree service is an
Automated Attendant that operates 24 hours a day.
Note that some destinations do not have operators who can
take calls 24 hours a day,
and may have a voicemail service for after hours
operation.
It will enable calls to be distributed
to multiple destinations
based on the input
of the caller. The following helpline services are
linked to this service:
- Non Governmental
Organizations
- Embassies
- Disaster Management
Centres
- Regional Police
Services
- Regional Home Affairs
Departments
- Counsellors
- United Nations High Commission
for Refugees Offices
- Trade
Unions
Feature
Description
When the caller dials
08000REFUGEE number, the NIVR announcement with a recorded greeting
answers the call and offers the caller a selection of options to
choose from.
The main menu or the main
announcement in this service asks the caller if they want to contact
any of the organizations mentioned in the
introduction.
Based on the option selected,
the caller will be routed to a telephone number that is linked to
their option.
In some instances, an option can
lead to another menu with different options, and finally to the
destination number. For example, if they choose to contact
department of Home Affairs, they will be prompted again as to which
regional office they want to
contact.
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